1. Introduction
This Privacy Policy explains how Kokomo AC Repair (“we,” “us,” or “our”), operating at KokomoACRepair.com, collects, uses, stores, and protects information obtained from visitors to our website and individuals who contact us to request residential HVAC services in Kokomo, Indiana.
By using this website, submitting a contact form, calling our service line, or communicating with us via email, you acknowledge that you have read and understood this Privacy Policy.
This policy applies to all visitors to KokomoACRepair.com, individuals who submit service requests through our contact form, individuals who contact us by phone or email, and individuals whose information is collected through cookies and website analytics tools.
If you do not agree with this policy, please discontinue use of this website.
2. Information We Collect
Kokomo AC Repair collects two categories of information — information you provide directly and information collected automatically when you visit our website.
Information You Provide Directly
When you contact us through our website, phone, or email, we may collect your full name to identify you and address your service request, your phone number to contact you regarding scheduling and service appointments, your email address to send service confirmations and respond to inquiries, your service address at your Kokomo, Indiana property where HVAC service is requested, service details including description of the HVAC issue, system type, and any relevant property information you choose to provide, and your preferred contact method and appointment timing to schedule service efficiently.
We collect only the information necessary to respond to your inquiry and fulfill your service request. We do not request sensitive personal information such as Social Security numbers, financial account details, or government-issued identification through any channel on this website.
Information Collected Automatically
When you visit KokomoACRepair.com, certain information is collected automatically through standard web technologies including your IP address used to understand general geographic location of website visitors, browser type and version used to optimize website display and performance, pages visited and time spent used to understand how visitors interact with website content, referring website used to understand how visitors found KokomoACRepair.com, and device type including desktop, tablet, or mobile.
This information is collected through cookies and analytics tools including Google Analytics. It is used in aggregate form to improve website performance and content — it is not used to identify individual visitors personally.
3. How We Use Your Information
Information collected through KokomoACRepair.com and associated contact channels is used exclusively for the following purposes.
Service Fulfillment — Contact information and service details provided through our website, phone, or email are used to schedule appointments, dispatch technicians to Kokomo residential properties, and communicate regarding the status of service requests.
Service Communication — Phone numbers and email addresses are used to confirm appointments, provide quotes, follow up on completed service calls, and respond to inquiries. We do not use contact information collected for service purposes to send unsolicited marketing communications.
Website Improvement — Automatically collected data including page visits, session duration, and device types is used in aggregate to improve the content, structure, and performance of KokomoACRepair.com. This data is not linked to individual identities.
Legal Compliance — Information may be retained and used to comply with applicable Indiana state laws, federal regulations, and any legal obligations that apply to residential HVAC service providers operating in Kokomo, Indiana.
Call Tracking & Lead Management — Kokomo AC Repair uses call tracking technology to monitor and manage inbound service calls. Phone numbers displayed on this website may be tracked for quality assurance and service management purposes. By calling the numbers listed on KokomoACRepair.com, you acknowledge that your call may be recorded for these purposes.
4. Information Sharing
Kokomo AC Repair does not sell, rent, or trade personal information collected through this website or any service interaction to third parties for marketing or commercial purposes.
Information may be shared in the following limited circumstances.
Service Partners — In the course of fulfilling a residential HVAC service request in Kokomo, certain service details may be shared with licensed HVAC technicians or service partners involved in completing that specific request. Any party receiving information for service fulfillment purposes is bound by confidentiality obligations consistent with this policy.
Legal Requirements — We may disclose personal information if required to do so by law, court order, or governmental authority — or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Kokomo AC Repair, our clients, or the public.
Business Transfers — In the event of a merger, acquisition, or sale of all or part of our business operations, personal information held by Kokomo AC Repair may be transferred to the acquiring entity as part of that transaction. Affected individuals will be notified of any such transfer and any changes to the terms of this Privacy Policy.
5. Cookies & Tracking Technologies
KokomoACRepair.com uses cookies — small text files placed on your device — and similar tracking technologies to operate and improve website functionality. The cookies used on this website fall into the following categories.
Essential Cookies — Required for the website to function correctly. These cookies enable basic navigation, form submission, and page loading functions. They cannot be disabled without affecting core website functionality.
Analytics Cookies — Used to collect aggregate data about how visitors interact with KokomoACRepair.com including pages visited, session duration, and traffic sources. This data is processed through Google Analytics and used exclusively to improve website content and performance. Analytics cookies do not collect personally identifiable information.
Call Tracking Cookies — Used to associate inbound calls with specific website sessions for service management and quality assurance purposes.
Managing Cookies — Most web browsers allow you to control cookie settings through browser preferences. Disabling cookies may affect the functionality of certain website features. Instructions for managing cookies are available through your browser’s help documentation.
6. Data Retention
Personal information collected for service fulfillment purposes is retained for as long as necessary to complete the requested service and fulfill any applicable legal, regulatory, or business record-keeping requirements.
Contact information associated with completed service requests may be retained for a period of up to three years following the service date for warranty documentation, service history, and legal compliance purposes.
Automatically collected website analytics data is retained in accordance with Google Analytics’ standard data retention settings and does not include personally identifiable information.
Individuals who wish to request deletion of their personal information prior to the standard retention period may contact us directly at [email protected].
7. Data Security
Kokomo AC Repair implements reasonable technical and organizational measures to protect personal information collected through this website and associated service channels from unauthorized access, disclosure, alteration, and destruction.
These measures include Secure Socket Layer (SSL) encryption on all pages of KokomoACRepair.com, restricted access to personal information on a need-to-know basis, secure storage of contact and service records, and regular review of data handling practices.
No method of electronic transmission or storage is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security of information transmitted through or stored by this website. By using KokomoACRepair.com, you acknowledge and accept this inherent limitation.
8. Third-Party Links
KokomoACRepair.com may contain links to third-party websites including review platforms, mapping services, or industry resources. Kokomo AC Repair is not responsible for the privacy practices or content of any third-party website. Visiting a linked third-party website is subject to that website’s own privacy policy, not this one.
We recommend reviewing the privacy policy of any third-party website you visit through a link on KokomoACRepair.com.
9. Children’s Privacy
KokomoACRepair.com is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information has been collected from a child under 13 without verifiable parental consent, that information will be deleted promptly.
If you believe a child under 13 has submitted personal information through this website, please contact us at [email protected] so the matter can be addressed immediately.
10. Your Rights
Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you.
Right to Access — The right to request confirmation of whether Kokomo AC Repair holds personal information about you and, if so, to receive a copy of that information.
Right to Correction — The right to request correction of any inaccurate or incomplete personal information we hold about you.
Right to Deletion — The right to request deletion of personal information we hold about you, subject to any legal retention obligations that apply.
Right to Opt Out of Communications — The right to opt out of any non-essential communications from Kokomo AC Repair at any time by contacting us at [email protected] or by following the unsubscribe instructions in any email communication.
To exercise any of the rights listed above, contact Kokomo AC Repair directly at [email protected], 1700 E Havens St, Kokomo, IN 46901,. Requests will be acknowledged within 30 days of receipt.
11. Indiana Residents
Kokomo AC Repair operates exclusively in Kokomo, Indiana and complies with applicable Indiana state privacy laws governing the collection, use, and protection of personal information. Indiana residents have the right to request access to, correction of, and deletion of personal information held by Kokomo AC Repair in accordance with Indiana’s applicable consumer privacy statutes.
To submit a privacy request as an Indiana resident, contact us at [email protected] with the subject line “Indiana Privacy Request.”
12. Changes to This Policy
Kokomo AC Repair reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When this policy is updated, the Last Updated date at the top of this page will be revised accordingly.
Continued use of KokomoACRepair.com following the posting of an updated Privacy Policy constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.
13. Contact Us About This Policy
For any questions, concerns, or requests related to this Privacy Policy or the personal information Kokomo AC Repair holds, contact us directly:
Kokomo AC Repair 1700 E Havens St, Kokomo, IN 46901, USA 📧 [email protected]